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Your questions answered
Common questions
How are the member grading criteria?
As, at the present, the Kinmula membership policy has been managed as below, please refer to it.
Platinum: Member who pays 500,000 won or more within 6 months, additional discount of 10% at all times.
Gold: Member who pays 300,000 won or more and less than 500,000 won within 6 months, additional discount of 5% at all times.
Silver: Member who pays 150,000 won or more and less than 300,000 won within 6 months, additional discount of 3% at all times.
Ordinary: Member who pays less than 150,000 won within 6 months.
Platinum: Member who pays 500,000 won or more within 6 months, additional discount of 10% at all times.
Gold: Member who pays 300,000 won or more and less than 500,000 won within 6 months, additional discount of 5% at all times.
Silver: Member who pays 150,000 won or more and less than 300,000 won within 6 months, additional discount of 3% at all times.
Ordinary: Member who pays less than 150,000 won within 6 months.
From where can the Kinmula products be purchased?
Thank you for your great interest in Kinmula.
You can purchase the Kinmula products at the sales places below.
– The official online mall of Kinmula (www.kinmula.co.kr)
– The official smartstore of Kinmula (https://smartstore.naver.com/kinmula)
– Chang Dermatology (3rd Floor, Yeosong Building, 3rd Floor, 51, Teheran-ro 87-gil, Gangnam-gu, Seoul City).
As all of the Kinmula products that have been sold at the sales places above are the authentic products, it is O.K. to purchase while being reassured. It is scheduled to be sold at the department stores, the online malls, the duty free stores, etc. soon.
You can purchase the Kinmula products at the sales places below.
– The official online mall of Kinmula (www.kinmula.co.kr)
– The official smartstore of Kinmula (https://smartstore.naver.com/kinmula)
– Chang Dermatology (3rd Floor, Yeosong Building, 3rd Floor, 51, Teheran-ro 87-gil, Gangnam-gu, Seoul City).
As all of the Kinmula products that have been sold at the sales places above are the authentic products, it is O.K. to purchase while being reassured. It is scheduled to be sold at the department stores, the online malls, the duty free stores, etc. soon.
I would like to exchange or return a product that I ordered.
The time period for a return or an exchange.
The return and the exchange are possible only within 7 days from the day of the receipt of the product. And, in case the product of which the provision was received is different from the content of the ordered product or in case it was performed differently from the content of the contract, it is possible within 3 months.
The reason for the impossibility of the return and the exchange.
In case a return or exchange request due to a simple change of mind passed 7 days after the completion of the payment, in case the product was damaged or in case the value of the product was reduced markedly because of the opening of the packaging or the use of the product, in case a free gift or a sample that was included when delivering the product was omitted and in case the value of the product was lost to the extent of the resale being difficult because the time elapsed, including the elapse of the time period of the effectiveness, the return and the exchange are impossible.
The return and exchange delivery charges.
In the case of a simple change of mind or a cancellation, the customer must bear the burden of all of the order delivery cost and the return delivery cost. And, in the case of the content of the defect of the product or the content of the product or the others is different from the content of the indication and the advertisement or in the case of exchanging or returning because of the performance that is different from the contract content, it is free-of-charge.
Guidance on exchange.
In the case of an exchange because of a change of the mind, only the option exchange of the same product is possible. And, regarding an exchange with a different product or a partial exchange, only the reordering is possible after the cancellation of the payment of the entire order.
The time period of the refund.
If the return product arrives at the seller and if the reason for the return and the delivery cost of the return is confirmed, it gets refund handled according to the payment means that was ordered. In the case of a credit card, the handling schedule can become different according to the credit card company or the day of the payment of the customer.
Others.
Regarding the matters in relation to the return and the exchange above, the related law comes first before the condition that was presented by the seller.
Regarding the other inquiry matters or if you want a return of the product because of a reason, including a defect of the product, a damage to the product, etc., please contact the Kinmula Customer Center (02-558-3575).
The return and the exchange are possible only within 7 days from the day of the receipt of the product. And, in case the product of which the provision was received is different from the content of the ordered product or in case it was performed differently from the content of the contract, it is possible within 3 months.
The reason for the impossibility of the return and the exchange.
In case a return or exchange request due to a simple change of mind passed 7 days after the completion of the payment, in case the product was damaged or in case the value of the product was reduced markedly because of the opening of the packaging or the use of the product, in case a free gift or a sample that was included when delivering the product was omitted and in case the value of the product was lost to the extent of the resale being difficult because the time elapsed, including the elapse of the time period of the effectiveness, the return and the exchange are impossible.
The return and exchange delivery charges.
In the case of a simple change of mind or a cancellation, the customer must bear the burden of all of the order delivery cost and the return delivery cost. And, in the case of the content of the defect of the product or the content of the product or the others is different from the content of the indication and the advertisement or in the case of exchanging or returning because of the performance that is different from the contract content, it is free-of-charge.
Guidance on exchange.
In the case of an exchange because of a change of the mind, only the option exchange of the same product is possible. And, regarding an exchange with a different product or a partial exchange, only the reordering is possible after the cancellation of the payment of the entire order.
The time period of the refund.
If the return product arrives at the seller and if the reason for the return and the delivery cost of the return is confirmed, it gets refund handled according to the payment means that was ordered. In the case of a credit card, the handling schedule can become different according to the credit card company or the day of the payment of the customer.
Others.
Regarding the matters in relation to the return and the exchange above, the related law comes first before the condition that was presented by the seller.
Regarding the other inquiry matters or if you want a return of the product because of a reason, including a defect of the product, a damage to the product, etc., please contact the Kinmula Customer Center (02-558-3575).
Can I try experiencing a Kinmula sample in advance?
Thank you for your great interest in Kinmula.
The Kinmula samples are scheduled to be produced at the present. And, if the production gets completed, it is scheduled to be delivered to the customers who purchase.
Regarding the Kinmula products, you can do a direct test, too, at the Chang Dermatology that is located in Sangseong-dong, Gangnam-gu, Seoul City.
The address of Chang Dermatology:
3rd Floor, Yeosong Building, 51, 87-gil, Teheran-ro, Gangnam-gu, Seoul Metropolitan City.
The Kinmula samples are scheduled to be produced at the present. And, if the production gets completed, it is scheduled to be delivered to the customers who purchase.
Regarding the Kinmula products, you can do a direct test, too, at the Chang Dermatology that is located in Sangseong-dong, Gangnam-gu, Seoul City.
The address of Chang Dermatology:
3rd Floor, Yeosong Building, 51, 87-gil, Teheran-ro, Gangnam-gu, Seoul Metropolitan City.